PAIA / 10 October 2026

Access to information.

Manual prepared under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), as amended. POPIA refers to the Protection of Personal Information Act 4 of 2013.

Company and responsible contact

Sphesial (Pty) Ltd · Registration 2024/786132/07.
Head of the company and default Information Officer: the sole owner/founder.
Email: [email protected]
Telephone / WhatsApp: +27 61 501 7729.
Postal and street address: 9 Laibach Road, Buh-Rein Estate, Cape Town, Western Cape, South Africa, 7570.

No deputy or fax service is designated. The business works remotely; contact us to arrange any physical inspection of records. An address listing is not an invitation for unarranged visits.

The PAIA guide

The Information Regulator provides a guide explaining PAIA, assistance, requests, fees and remedies, available in South Africa’s official languages. Obtain the guide and current forms from the Information Regulator, or ask us for assistance accessing them. The Regulator can be contacted at [email protected] or 010 023 5200.

Publicly available records

Our published service descriptions, company information, privacy notice and this manual are available on the website without a formal access request. This does not make other company records automatically public.

Subjects and categories of records

Company administration: incorporation, governance and owner records. Finance: accounting, invoices, tax and banking records where held. Enquiries and projects: correspondence, proposals, agreements, project files and delivery records where held. Website and brand: source files, approved artwork, licence/provenance records, policies, release and security/recovery records. Personnel: records relating to the owner and any statutory employment records where applicable. Listing a category does not imply that every type of record exists or is accessible.

Records under other legislation

Company records are maintained under the Companies Act 71 of 2008 where applicable. Tax and accounting records are maintained under applicable tax legislation, including the Tax Administration Act 28 of 2011. Privacy and access records are governed by POPIA and PAIA. Employment legislation applies where the relevant employment relationship exists. Disclosure remains subject to the applicable law and does not follow automatically from record retention.

Requesting access

Send the prescribed Form 2 to [email protected]. Identify the record, the requested access format, the right you wish to exercise or protect and why the record is required for that right. If acting for another person, provide evidence of your authority. We can assist with procedural requirements and arrange proportionate identity verification.

Private-body access is subject to section 50 of PAIA and applicable refusal grounds, including protection of others’ personal information and confidential information. We apply statutory response periods, ordinarily 30 days, and permitted extensions with notice. Prescribed fees, deposits and exemptions apply where relevant; we will explain applicable charges before providing chargeable access. Personal-information access requests are assessed under POPIA where applicable.

A decision will explain relevant reasons and remedies. There is no PAIA internal appeal for a private-body decision. Complaints may be made to the Information Regulator using its prescribed process; court remedies may also be available. Consult the current guide for the applicable deadlines and assistance.

Personal-information processing

Categories of people include the owner, prospective clients, clients, suppliers and other business contacts where applicable. Information may include names, contact/business details, enquiry/project correspondence, contractual/accounting records and technical website request information. We process this for responding to enquiries, assessing and delivering agreed work, company administration, legal obligations, rights handling and security. We do not subscribe enquirers to marketing automatically.

Only the owner accesses enquiries. Afrihost provides email, WhatsApp/Meta provides messaging, and Cloudflare provides planned static website hosting and technical request processing. Professional advisers or legally entitled recipients receive information only when relevant and lawfully justified. We do not publish client messages in website code.

Cloudflare and WhatsApp may process information outside South Africa. Applicable operator arrangements and cross-border safeguards must be assessed for the actual processing under POPIA; additional project providers or transfers are reviewed before use. See our privacy notice for enquiry handling and retention. This manual does not promise South African-only storage.

Security and availability

We use restricted access, account authentication, data minimisation and reviewed website releases. Private operational records are kept separately from public website files. Backup copies and recovery checks support availability. No security measure guarantees that a compromise cannot occur.

This manual is available on the website and by email without a manual-access fee. Inspection at the listed business address can be arranged; reasonable reproduction charges may apply for requested copies as permitted by law. The owner maintains and updates this manual when company contacts, records, processing or relevant requirements change.